Client terms

Summary in plain English

• The agreement runs on a monthly rolling basis, with a quarterly review.
• We book and pay for your team's UK hotels, rail, local travel and meals, in the traveller's name, within the policy you set.
• Costs are charged at what we paid, with supplier invoices attached. We add no markups and take no commission. Our only income is our fees, shown separately on every invoice; they are listed under pricing.
• We invoice on the day of booking, payable within 7 days by bank transfer in pounds. In-trip costs such as meals and taxis are billed on one closing invoice.
• A refundable deposit, paid once before your first booking and set at around one month of expected spend, secures your credit limit. If an invoice remains unpaid after 30 days, we may apply the deposit to it. On exit, we return it within 14 days, less any balance due.
• We never book above the approved price. If a price rises before booking, we send a revised quote for approval. Quotes hold for 48 hours, or 24 hours for trips starting within a week.
• Liability terms are set out in full before you sign and are backed by professional indemnity insurance.

Before you sign

We send you the full agreement before you sign, with its key terms summarised in plain English. Questions about it are welcome through the contact form or on your call with us.